Effective Date: September 19, 2026 Last Updated: September 19, 2026
These Terms & Conditions ("Terms") govern your use of RankUpReviews.com and the services provided through RankUpReviews.com by Remote Marketing Group, LLC ("Remote Marketing Group," "RankUpReviews," "Company," "we," "us," or "our").
By accessing our website, purchasing our services, signing an agreement with us, or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not use our website or services.
1. SERVICES
RankUpReviews provides digital marketing, social media management, reputation management, review generation, email marketing, SMS marketing, marketing automation, customer engagement, analytics, consulting, and related services.
The specific services provided to a client will be determined by the applicable proposal, order, statement of work, subscription, invoice, service agreement, or other written agreement between the parties ("Service Agreement").
In the event of a conflict between these Terms and a separately executed written Service Agreement, the Service Agreement will control to the extent of the conflict.
2. CLIENT AUTHORIZATION
By engaging us, you authorize Remote Marketing Group, LLC and its authorized personnel, contractors, and service providers to access and use the accounts, systems, software, platforms, data, credentials, APIs, and other resources reasonably necessary to provide the services you have purchased.
This authorization may include access to:
Email platforms
CRM systems
Customer databases
Google Business Profile
Google Maps Platform
Google APIs
Social media accounts
Review platforms
Website platforms
Analytics systems
Advertising accounts
SMS platforms
Marketing automation platforms
Other software or technology systems
You represent and warrant that you have authority to grant us this access.
3. CLIENT CREDENTIALS AND API KEYS
You may be required to provide credentials, API keys, authentication tokens, OAuth authorization, service accounts, or other access mechanisms.
You authorize us to use these credentials solely to provide the services.
You agree to:
Provide accurate credentials
Maintain ownership of your accounts
Maintain appropriate account permissions
Notify us of revoked access
Notify us of suspected unauthorized access
Maintain sufficient account balances or subscriptions where required
Comply with applicable third-party platform requirements
You acknowledge that third-party platforms may suspend, restrict, modify, or terminate APIs, accounts, integrations, or services.
We are not responsible for interruptions caused by third-party platforms.
4. CLIENT REPRESENTATIONS
You represent and warrant that:
You have the authority to enter into this agreement.
You have the right to provide the information you provide to us.
You have the right to authorize us to access your accounts.
Your customer lists have been collected lawfully.
You have obtained any consent required to send marketing communications.
Your marketing lists do not knowingly contain individuals who have opted out where such communication would violate applicable law.
Your instructions to us will not require us to violate applicable law.
Your use of our services will comply with applicable third-party platform terms.
You will not provide us with information that you are prohibited from sharing.
5. CUSTOMER DATA
You may provide us with customer, lead, prospect, subscriber, member, employee, or other contact information.
You authorize us to process this information as reasonably necessary to perform the services.
You retain responsibility for the legality of the information supplied to us and for the purposes for which that information was originally collected.
You represent that you have all necessary rights, permissions, licenses, and consents required for us to process the information for the purposes you request.
6. EMAIL MARKETING
If we send email communications on your behalf, you remain responsible for ensuring that:
The recipient list was lawfully obtained
Appropriate consent exists where required
Required disclosures are included
Sender information is accurate
Subject lines are not deceptive
Required physical address information is included
Required unsubscribe mechanisms are included
Opt-out requests are honored
Suppression lists are maintained
The campaign complies with applicable laws
We may refuse to send a campaign if we reasonably believe it presents a compliance, security, fraud, abuse, or reputational risk.
Federal law specifically provides that companies can remain responsible for commercial emails sent by third parties on their behalf.
7. SMS MARKETING
If we provide SMS or text messaging services, you are responsible for obtaining all legally required consent from recipients.
You agree not to provide telephone numbers for marketing purposes unless you have the legal right to have marketing messages sent to those numbers.
You are responsible for maintaining evidence of consent when required.
You authorize us to process opt-outs and suppression requests through the systems used to provide the services.
You acknowledge that SMS and telemarketing laws may impose requirements concerning consent, Do-Not-Call lists, automated communications, message content, disclosures, and recordkeeping.
Federal telemarketing rules also impose requirements concerning Do-Not-Call practices and consumer permissions.
We may suspend SMS campaigns if we believe the campaign may violate applicable law, carrier requirements, or platform rules.
8. CLIENT INSTRUCTIONS
We generally rely on instructions provided by authorized client representatives.
You are responsible for ensuring that instructions provided to us are accurate and lawful.
If you instruct us to:
Send a campaign
Import a customer list
Contact customers
Change a marketing campaign
Publish social media content
Respond to reviews
Modify an account
Access a third-party system
you represent that you have authority to provide that instruction.
9. REPUTATION MANAGEMENT AND REVIEWS
Our services may include review requests, review monitoring, review response, review generation, reputation management, and related services.
We do not guarantee that any particular customer will leave a review.
We do not guarantee any specific:
Number of reviews
Rating
Search ranking
Google ranking
Revenue increase
Lead volume
Customer acquisition
Conversion rate
Engagement level
Clients are responsible for the accuracy of information supplied for review campaigns.
We will not knowingly create fake customer reviews or knowingly impersonate customers.
Clients must not instruct us to create fraudulent, deceptive, fabricated, or misleading reviews.
10. SOCIAL MEDIA MANAGEMENT
If we manage social media accounts on your behalf, you authorize us to publish content and perform other activities specifically included in the services.
You are responsible for:
Providing accurate business information
Approving required content where applicable
Providing appropriate branding materials
Informing us of prohibited claims or topics
Maintaining ownership of social media accounts
Third-party platforms may change algorithms, policies, functionality, reach, access, or account eligibility at any time.
We do not guarantee social media performance.
11. THIRD-PARTY PLATFORMS
Our services may depend upon third-party services.
These may include Google, Meta, Instagram, Facebook, LinkedIn, TikTok, email providers, SMS providers, CRM platforms, review platforms, hosting providers, payment processors, analytics services, and other technology providers.
We do not control third-party platforms.
A third-party provider may:
Change its terms
Change its API
Restrict API access
Suspend an account
Terminate an account
Change pricing
Limit functionality
Experience downtime
Modify algorithms
Change data-access rules
We are not responsible for losses caused by a third-party platform's actions or failures.
12. GOOGLE SERVICES
Where services involve Google Business Profile, Google Maps Platform, Google APIs, or other Google services, the client remains responsible for maintaining the applicable Google account and complying with Google's terms.
You authorize us to use your Google services only as reasonably necessary to provide the services.
You acknowledge that Google may impose additional requirements regarding API keys, authentication, data usage, privacy, attribution, quotas, and permitted uses.
Google Maps Platform specifically requires users to comply with applicable Google terms and applicable laws relating to information collected through implementations using its services.
13. INTELLECTUAL PROPERTY
Unless otherwise agreed in writing:
Client Property
You retain ownership of:
Your trademarks
Logos
Business information
Customer data
Customer lists
Existing content
Existing photographs
Existing videos
Existing marketing materials
Company Property
Remote Marketing Group retains ownership of:
Proprietary processes
Internal systems
Templates
Frameworks
Software
Automation systems
Internal workflows
Strategies
Training materials
Documentation
Know-how
Proprietary technology
Pre-existing intellectual property
Payment for services does not transfer ownership of our proprietary systems or methodologies.
14. CLIENT LICENSE TO USE CREATED MATERIALS
To the extent that we create custom marketing materials specifically for a client and payment has been received in full, we grant the client a non-exclusive license to use those materials for its business purposes, subject to any third-party licensing restrictions.
Third-party materials remain subject to the applicable third-party license.
15. CONFIDENTIALITY
Each party agrees to use reasonable care to protect confidential information received from the other party.
Confidential information may include:
Business information
Customer information
Marketing strategies
Credentials
API keys
Financial information
Trade secrets
Proprietary systems
Non-public business information
Confidential information does not include information that:
Is publicly available
Was already lawfully known
Becomes publicly available without breach
Is independently developed
Must be disclosed by law
16. SECURITY
We use commercially reasonable security practices designed to protect information entrusted to us.
However, no security system can guarantee absolute protection.
You acknowledge that internet-based services involve inherent security risks.
You are responsible for maintaining the security of your own accounts and promptly notifying us of suspected unauthorized access.
17. FEES AND PAYMENT
Clients agree to pay all fees specified in their Service Agreement, proposal, invoice, subscription, or order.
Unless otherwise agreed in writing:
Fees are due according to the billing schedule provided.
Late payments may result in suspension of services.
We may suspend access or services for unpaid invoices.
Third-party costs may be billed separately.
Advertising spend is not included unless specifically stated.
Platform fees are not included unless specifically stated.
18. REFUNDS
Unless a separate written agreement states otherwise, payments for services already performed are non-refundable.
Any refund, credit, cancellation, or guarantee will be governed by the specific written agreement applicable to the client's purchase.
19. RESULTS DISCLAIMER
We make no guarantee regarding specific business results.
Marketing performance depends on many factors outside our control, including:
Market conditions
Competition
Customer demand
Pricing
Offer quality
Website quality
Customer service
Advertising budgets
Reviews
Search algorithms
Platform algorithms
Third-party platform policies
Customer behavior
Examples, case studies, testimonials, and prior client results are not guarantees of future results.
20. NO LEGAL OR COMPLIANCE ADVICE
Our services are marketing and technology services.
We do not provide legal advice, regulatory advice, tax advice, or compliance advice.
You are responsible for obtaining appropriate professional advice regarding the legality of your marketing practices.
21. CLIENT INDEMNIFICATION
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Remote Marketing Group, LLC and its owners, employees, contractors, agents, affiliates, and service providers from claims, damages, liabilities, penalties, costs, and expenses arising from or relating to:
Client-provided information
Client customer lists
Client's lack of required consent
Client's marketing practices
Client's violation of applicable law
Client's violation of third-party platform terms
Unauthorized use of customer information
Client instructions
Client products or services
Client representations
Content supplied by the client
Claims arising from communications sent on the client's behalf
This obligation applies to the extent caused by the client's acts, omissions, instructions, representations, or failure to comply with applicable law.
22. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Remote Marketing Group, LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, or loss of anticipated savings.
To the maximum extent permitted by law, our aggregate liability arising from a service relationship will not exceed the amount actually paid by the client to Remote Marketing Group, LLC for the services giving rise to the claim during the six-month period preceding the event giving rise to the claim.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
23. THIRD-PARTY OUTAGES
We are not responsible for interruptions, delays, or losses caused by:
Google
Social media platforms
Email providers
SMS providers
Internet service providers
Hosting providers
CRM providers
Review platforms
API outages
Cyberattacks
Cloud infrastructure failures
Platform policy changes
Account suspensions
Changes to third-party APIs
24. SUSPENSION OR TERMINATION
We may suspend or terminate services if:
You fail to pay invoices
You violate these Terms
You provide unlawful instructions
You provide compromised credentials
Your account presents a security risk
Your campaigns create material legal or reputational risk
You engage in abusive conduct
A third-party platform prevents us from performing the services
Continued service would reasonably expose us to legal or regulatory risk
Upon termination, access to client systems may be removed.
25. EFFECT OF TERMINATION
Upon termination:
Services will cease according to the applicable Service Agreement.
Outstanding balances remain due.
Client credentials may be removed.
We may retain information as required by law or legitimate business purposes.
We may retain backups for reasonable periods.
Client data may be returned or deleted where reasonably practicable and legally permissible.
26. ACCEPTABLE USE
You agree not to use our services to:
Commit fraud
Send deceptive communications
Distribute malware
Harass individuals
Send unlawful spam
Create fraudulent reviews
Impersonate another person
Violate intellectual property rights
Violate privacy rights
Circumvent platform restrictions
Engage in unlawful activity
Distribute unlawful content
We may suspend services when reasonably necessary to prevent abuse or unlawful activity.
27. CHANGES TO SERVICES
We may modify, replace, or discontinue portions of our services when reasonably necessary.
If a material change substantially affects an active paid service, we may provide notice where appropriate.
28. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Updated Terms will be posted on this website with a revised "Last Updated" date.
Your continued use of the website or services after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
29. GOVERNING LAW
These Terms will be governed by the laws of the State of Illinois, without regard to conflict-of-law principles, unless otherwise required by applicable law or agreed in a separate written agreement.
30. DISPUTE RESOLUTION
Before filing a formal legal claim, the parties agree to make a good-faith effort to resolve the dispute informally.
A party seeking to raise a dispute should provide written notice describing:
The nature of the dispute
The relevant facts
The requested resolution
The parties will have a reasonable opportunity to attempt resolution before pursuing formal proceedings.
Any additional arbitration, venue, attorney-fee, or dispute-resolution provisions contained in a separate Service Agreement will control.
31. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
32. ENTIRE AGREEMENT
These Terms, together with any applicable Service Agreement, proposal, statement of work, order, invoice, and incorporated policies, constitute the agreement between the parties regarding the applicable services.
