Effective Date: September 19, 2026 Last Updated: September 19, 2026
RankUpReviews.com ("RankUpReviews," "we," "us," or "our") is a website and service operated by Remote Marketing Group, LLC ("Company," "we," "us," or "our").
We provide social media management, reputation management, review generation, marketing automation, email marketing, SMS marketing, customer engagement, lead management, analytics, and related digital marketing services.
This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website, communicate with us, purchase our services, or use our services on behalf of a business or organization.
By using RankUpReviews.com or our services, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect several categories of information depending on how you interact with us.
A. Information You Provide Directly
This may include:
Name
Business name
Job title
Email address
Telephone number
Business address
Billing and payment information
Website addresses
Social media account information
Business profile information
Information submitted through forms
Communications with us
Information provided during consultations, onboarding, or support
Information contained in documents you provide to us
B. Account Credentials and Access Information
In order to provide certain services, clients may authorize us to access third-party platforms, accounts, software, and services.
Depending on the services purchased, this may include access to:
Email marketing platforms
Customer relationship management systems
Social media accounts
Google Business Profiles
Google Maps Platform
Google APIs
Review platforms
Website platforms
Advertising platforms
Analytics platforms
Customer databases
SMS and messaging platforms
Marketing automation systems
API keys
Authentication tokens
Service accounts
Other software or technology platforms
Clients should provide access using the most secure authentication method reasonably available, such as OAuth authorization, delegated access, restricted API keys, or other platform-supported methods.
We do not intentionally request passwords when an authorized third-party authentication method is reasonably available.
C. Customer and Contact Information Provided by Our Clients
Our clients may provide us with information relating to their customers, leads, prospects, members, patients, subscribers, or other contacts.
Depending on the services provided, this information may include:
Names
Email addresses
Telephone numbers
Mailing addresses
Customer IDs
Purchase or service history
Appointment information
Review history
Communication preferences
Marketing consent or opt-out status
Customer feedback
Other information supplied by the client for purposes of providing the contracted services
When we process customer information on behalf of a client, we generally act as a service provider, processor, or other authorized data processor on behalf of that client, while the client remains responsible for determining the purposes for which the information is collected and used.
D. Information Collected Automatically
When you visit our website, we may automatically collect information such as:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Approximate geographic location
Website interaction information
Cookies and similar technologies
2. HOW WE USE INFORMATION
We may use information for purposes including:
Providing and managing our services
Managing client accounts
Managing customer review campaigns
Sending email communications on behalf of clients
Sending SMS communications on behalf of clients
Managing customer engagement campaigns
Managing social media accounts
Managing reputation management campaigns
Monitoring and responding to reviews
Improving search visibility and online presence
Managing marketing automation
Providing analytics and reporting
Providing customer support
Processing payments
Communicating with clients
Troubleshooting technical issues
Maintaining security
Detecting fraud, abuse, or unauthorized activity
Complying with legal obligations
Enforcing our agreements
Improving our products and services
We may also use information to create aggregated or de-identified statistics and analytics that do not reasonably identify an individual.
3. EMAIL MARKETING
When providing services to a client, we may send commercial or transactional email communications on the client's behalf.
The client is responsible for ensuring that its customer and marketing lists are collected and maintained in compliance with applicable laws and regulations.
Clients must not provide us with contact information that they do not have the legal right to use for the requested marketing activity.
Clients are responsible for providing accurate information regarding:
Consent
Subscription status
Opt-out status
Suppression lists
Customer relationships
Applicable marketing permissions
We may provide tools that allow recipients to unsubscribe or otherwise opt out of marketing communications.
We may maintain suppression records to ensure that individuals who have opted out are not inadvertently re-added to future marketing campaigns.
Commercial email campaigns must comply with applicable laws, including applicable requirements concerning sender identification, truthful subject lines, physical address information, and opt-out mechanisms.
Federal law places obligations on businesses and organizations sending commercial email, including businesses using third-party vendors to send email on their behalf.
4. SMS AND TEXT MESSAGE MARKETING
We may provide SMS and text messaging services on behalf of our clients.
Clients are responsible for obtaining all legally required consent before providing telephone numbers to us for marketing communications.
Clients represent that they have obtained all necessary permissions and consents required for the requested SMS or messaging campaign.
Depending on the campaign, applicable requirements may include:
Prior express consent
Prior express written consent
Appropriate disclosures
Identification of the sender
Appropriate opt-out mechanisms
Do-Not-Call compliance
Frequency disclosures
Message and data rate disclosures where required
Maintenance of consent records
Maintenance of suppression lists
We may process opt-out requests such as "STOP," "UNSUBSCRIBE," or similar requests through the messaging systems used to provide our services.
Clients are responsible for ensuring that their campaigns comply with applicable federal, state, local, carrier, and platform requirements.
Telemarketing and automated communications can be subject to federal and state restrictions, including Do-Not-Call requirements and consent requirements.
5. THIRD-PARTY SERVICES
Our services may rely on third-party platforms and service providers.
These may include, without limitation:
Google
Google Maps Platform
Google Business Profile
Email service providers
SMS providers
CRM platforms
Social media platforms
Review platforms
Analytics providers
Hosting providers
Cloud storage providers
Payment processors
Marketing automation providers
Artificial intelligence providers
Customer relationship management platforms
These third parties may process information according to their own privacy policies and terms.
We do not control the privacy or security practices of third-party services.
Clients are responsible for ensuring that their use of third-party services complies with the applicable third-party terms and requirements.
For example, Google Maps Platform imposes specific requirements regarding API use, privacy, data handling, and API credentials.
6. API KEYS AND CREDENTIALS
Clients may provide or authorize access to API keys, authentication tokens, OAuth credentials, service accounts, or other technical credentials.
We use these credentials solely for providing the services authorized by the client.
We may:
Store credentials in secure systems
Use credentials to access authorized third-party services
Configure integrations
Authenticate API requests
Monitor integrations
Troubleshoot integrations
Rotate or replace credentials when necessary
Remove credentials when services terminate
Clients remain responsible for ensuring that they have authority to provide us with access to the applicable accounts and systems.
Clients should notify us promptly if they believe credentials have been compromised or unauthorized access has occurred.
We recommend that clients use restricted API keys and platform-supported delegated access whenever available. Google specifically recommends protecting API keys and applying appropriate restrictions to reduce unauthorized use.
7. CLIENT DATA
Information supplied by a client for the purpose of receiving services remains the client's responsibility.
We may process such information solely as reasonably necessary to provide the contracted services.
We do not sell client customer databases to unrelated third parties.
We do not intentionally use client customer contact lists for our own unrelated marketing purposes.
We may use service providers to host, process, transmit, analyze, or otherwise support the information necessary to provide our services.
8. DISCLOSURE OF INFORMATION
We may disclose information to:
Service providers
Technology providers
Hosting providers
Email providers
SMS providers
Analytics providers
Payment processors
Contractors
Professional advisers
Legal counsel
Government authorities where legally required
Parties involved in a merger, acquisition, financing, sale, or restructuring
We may also disclose information where reasonably necessary to:
Protect our rights
Protect the safety of individuals
Investigate fraud
Prevent abuse
Enforce our agreements
Comply with legal obligations
9. DATA SECURITY
We take commercially reasonable measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Depending on the nature of the information and services, these measures may include:
Access controls
Authentication controls
Encryption where appropriate
Restricted administrative access
Secure credential storage
Monitoring
Logging
Vendor security controls
Reasonable employee and contractor access restrictions
However, no electronic storage system, transmission method, or internet service can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information.
10. SECURITY INCIDENTS
If we become aware of a security incident involving client information that we maintain on the client's behalf, we will take reasonable steps to investigate and mitigate the incident.
Where legally required, we will provide notice to the applicable client or affected individuals.
Where we maintain information owned or licensed by a client, the client may remain responsible for determining applicable notification obligations to its customers or other affected individuals.
Applicable state laws may impose specific breach notification requirements. Illinois law, for example, contains requirements concerning notification and cooperation when personal information maintained by a data collector is subject to a security breach.
11. DATA RETENTION
We retain information for as long as reasonably necessary to:
Provide services
Maintain business records
Resolve disputes
Enforce agreements
Comply with legal obligations
Prevent fraud
Maintain appropriate accounting records
Preserve legitimate business records
When a client relationship ends, we may delete or return client information subject to:
Applicable law
Contractual obligations
Backup retention
Legal holds
Accounting requirements
Legitimate business requirements
Clients may request deletion or return of information subject to these limitations.
12. COOKIES
We may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may be used for:
Website functionality
Analytics
Security
Performance
Advertising
Conversion tracking
Remembering preferences
You may be able to control cookies through your browser settings.
Disabling cookies may affect certain website functionality.
13. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights relating to personal information, including rights to:
Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request information regarding our data practices
Opt out of certain marketing communications
Withdraw consent where applicable
Exercise other rights provided by applicable law
Requests may be submitted using the contact information provided below.
We may need to verify your identity before completing certain requests.
14. CHILDREN'S PRIVACY
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
You should review the privacy policies of those websites before providing information.
16. INTERNATIONAL DATA
Our service providers may process information in locations outside your state or country.
By using our services, you acknowledge that information may be processed in jurisdictions other than the jurisdiction in which you reside.
Where applicable, we will take reasonable steps to comply with applicable requirements governing international data transfers.
17. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
When we make changes, we may update the "Last Updated" date at the top of this policy.
Your continued use of the website or services after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.
18. CONTACT US
For privacy questions, requests, or concerns, contact:
Nothing in this Privacy Policy transfers responsibility for a client's legal obligations relating to its own customers, employees, leads, subscribers, or other individuals.
Clients remain responsible for determining:
What information they collect
Why they collect it
Whether they have the legal right to provide it to us
Whether appropriate consent has been obtained
Whether marketing communications are legally permitted
Whether their privacy notices are accurate
Whether their customer databases are lawfully maintained
Our services are technology and marketing services and are not legal advice.
